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Local Voices

ATR Systems is Looking for an Entry-Level Customer Service Representative

Laura Hoover, Neighbor

ATR Systems (www.atrsystems.com) is a small, family-owned tech company located in Warminster, Pa., that specializes in selling, implementing and supporting automated time and labor management solutions to a range of clients across the nonprofit, educational, manufacturing, hospitality, municipal and healthcare industries. Started in 1973, ATR Systems has become a regional leader in time and attendance systems, including time-clock hardware and software-as-a service. ATR Systems is a member of the Sustainable Business Network of Greater Philadelphia and the Independent Time and Labor Management Association.

ATR Systems is looking for a detail-oriented team player capable of juggling several projects and clients. This self-starter will interact with an expanding network of vendors and partners as well as lead our web training and help desk. This person’s ability to quickly learn and understand our end-users’ needs will be critical to career growth. This is an entry-level position.

  • Help Desk support of inbound calls and e-mails

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  • Remote desk-top support

  • Timely, accurate and complete responses to inquiries

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  • Ability to research and solve problems independently

  • Effectively communicate with management to make sure issues are resolved.

  • Ability to train clients on basic usage of software

  • Test, evaluate, setup and configure hardware and software for implementation; Eventually lead to regional on-site implementation & support

  • Assist in routine small-office responsibilities, supply order fulfillment, basic order entries, etc.

    • Qualifications:

    • College degree preferred

    • Strong computer skills with a proficiency of Web and Microsoft Office Suite

    • Excellent written and oral communication needed

  • Exceptional organizational, time-management and planning skills with a strong attention to detail

  • Ability to work both independently and as a part of a team

    • ONLY RESUMES WITH SALARY REQUIREMENTS WILL BE REVIEWED. Please, no phone calls about this job.

    Email your resume and cover letter to jobs@atrsystems.com.

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